CallMyDokter is a mission-driven organization successfully transforming how patients and health providers connect and experience healthcare, with a focus on high quality, lower costs, and improved outcomes.
CallMyDokter has its foundation from Covantex LLP, a USA platform that performs tens of thousands of consults and has hundreds of doctors in its’ specialized platform and has operated both in the USA as well as other countries. In Indonesia, the issue of trust is important as well as the strength of community relationship between doctors/ caregivers, hospitals/providers (including clinic networks with their broad set of health services) and patients. In supporting the doctor patient relationship, hospitals and clinics have been the backbone of the provision of medical services from beds to radiology, lab, and the many other services the community rely on. This will grow with the development of devices to include monitoring of the variety of personal and home devices supporting chronic and specialized care. This support, trust, is not provided by existing solutions and CallMyDokter recognized these true community relationships needed to be supported both online and offline 24 hours a day.
At the same time, the way specialists will deliver care is evolving quickly with all specialty groups learning how to deliver more on line. This will mean closer working relationship between specialists, their protocols and the types of technologies they seek their online consult to be support with. It will not be simply video.
CallMyDokter with its leadership have taken this quality secure solution and localized it into Bahasa Indonesian, developed appropriate patient experience models ready for quality providers and doctors to provide their patients the secure, quality interaction in providing care they deserve. It has evolved along the lines of connected living and digital technologies, as a way to support the empowered consumer access appropriate quality care and services from providers and doctors in their communities they trusted for years with a secure, complete and relevant experience from a mobile health technology platform.
The platform includes everything needed to establish and maintain the strong doctor, provider patient connection and experience. Starting with scheduling, a completely cloud-based HIPAA compliant solution with integrated HD video conferencing, online referrals for pharmacy, labority, home support and information fed to service providers and patients with SMS, MMS and eMail integrations, it facilitates the doctor patient and medical provider service support. Finally it closes out with automated billing, options for insurance and direct payments for recurring and one-time fees.
CallMyDokter is providing health providers and doctors the new the face of telehealth, mobile medicine and telemedicine one patient at a time in these new connected communities. We respect the high level of trust and relationship required to deliver an end to end quality care experience between care givers, hospitals, health service providers and that expected from these evolving technologies- anytime, anywhere.